If you come to the box office no. 1. – Information, you return the ticket in accordance with Article 4.1 of the General Terms and Conditions of Online ticketing of the Dubrovnik Bus Station, which refer to Article 46 of the Dubrovnik Bus Station. General conditions for performing station activities.
Article 46 General conditions of performance of station activity:
"AKD undertakes, at the request of the passenger who cancels the trip, to make a refund of the money paid for the ticket, reduced by 10% of the ticket price in the name of manipulative costs, without the refund of the paid money for the station service, marking the place and platform ticket:
• if the passenger contacts the information counter at Dubrovnik bus station no later than 1 hour before the departure of the bus for the line in domestic public regular transport,
• if the passenger contacts the information counter at Dubrovnik bus station no later than 2 hours before the departure of the bus in international regular transport.
After the expiration of the deadlines referred to in the previous paragraph, the information counter will instruct the passenger to realize his request directly from the carrier.
The provision of paragraph 1 of this Article shall also apply in the case of:
• if the carrier cancels the departure for a particular line, in which case the amount returned to the passenger is not reduced by 10%, with a refund of the paid money for the station service, marking the place and the platform ticket
• if the carrier has reported a delay of 30 or more minutes from the regular departure for a particular route.
The provision of this Article applies exclusively to tickets sold at the point of sale – Dubrovnik bus station cash registers.
The provision of this Article applies exclusively to tickets sold at the point of sale – AKD cash registers.
The passenger has the right to exchange the ticket for the second departure of the same carrier if he contacts the information counter at the Dubrovnik bus station, no later than 1 hour before the departure of the bus for the line in domestic public regular transport and no later than 2 hours before the departure of the bus in international regular transport, in which case he is not entitled to a refund of the paid money for the station service, marking of the place and platform ticket.
There is also the possibility of return fot the tickets purchased online and via e-mail: kolodvor@libertasdubrovnik.com (this method of return refers exclusively to transactions from the Republic of Croatia - bank account should be from the Republic of Croatia). The procedure is carried out in accordance with Article 4.2 of the General Terms and Conditions of Online ticketing of the Dubrovnik Bus Station.
Article 4.2 of the General Terms and Conditions of Online Ticketing of the Dubrovnik Bus Station:
" In the event that the user does not want to return the ticket at the ticket officeof the Dubrovnik Bus Station, he can contact the professional staff of the Dubrovnik Bus Station, who will do so for the user. In this case, applications are submitted in writing, exclusively by e-mail: kolodvor@libertasdubrovnik.com. The request for this e-mail can be submitted exclusively in the working hours of customer service from 07:30 to 14:30. Outside the working hours of customer service, the ticket may be returned only in the manner described in point 4.1 of these General Terms and Conditions. The user is obliged to submit a ticket or his identification code (purchase confirmation) to the specified e-mail address, which he received after the payment was made.
In the case of Art.. 4.2 tickets are returned in the manner described in the General Conditions of performance of station activities, and Bus station Dubrovnik is obliged to make a refund of the money paid for the ticket at the request of the passenger who cancels the trip, reduced by 10% of the ticket price in the name of handling costs, without a refund of the paid money for the station service, marking the place and the platform ticket.
